1. Cancellation & Refunds

A. Cancellation of Watch Repairs

• Repair orders may be canceled within 48 hours of placing the order, provided the repair process has not already begun.
• A full refund will be issued for cancellations made within the allowed timeframe.
• If the repair has already started, a partial refund may be granted depending on the progress of the service.

2. Refunds for Watch Repairs

Refunds for watch repair services are provided in the following cases:

• If the repair was not completed to the agreed-upon specifications.
• If the watch is returned in worse condition than it was received.
• Refunds are not applicable for:
  A. Diagnostic fees (if applicable).
  B. Issues unrelated to the agreed repair scope.
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Refund requests must be submitted within 7 days of receiving the repaired watch.

3. Returns & Refunds for Products

A. Eligible Products

We accept returns for eligible items under the following conditions:

• The product must be in its original, unused condition, with all packaging, tags, and accessories included.
• Returns must be initiated within 30 days of purchase.

B. Ineligible Products

• Customized or engraved watches are not eligible for returns or refunds unless the item is defective.
• Items marked as "Final Sale" are not eligible for return.

C. Process for Returns

• Contact us at support@globaltimes.com to initiate a return.
• Once the return is approved, you will receive instructions on how to ship the product back to us.
• Customers are responsible for the return shipping costs unless the item was defective or incorrect.

Refunds for returned products will be processed within 7-10 business days after the item has been received and inspected.

4. Items Damaged During Shipment

If your watch or product arrives damaged:

• Notify us within 48 hours of delivery by emailing support@globaltimes.com with photos of the damage and your order details.
• We will provide a replacement or a refund after verifying the claim.
• Keep all original packaging, as it may be required for claims with the shipping carrier.

5. Warranty on Repairs

All repairs performed by Global Times are covered by a 90-day warranty. If the same issue reoccurs during this period:

• Contact us immediately to arrange a re-evaluation.
• If the issue falls under the warranty, we will provide additional repairs at no cost.
• The warranty does not cover new damage or issues unrelated to the initial repair.

6. Non-Refundable Fees

The following fees are non-refundable:

• Diagnostic fees for determining the repair scope.
• Shipping fees for returned or exchanged products, unless the fault is ours.

7. Exclusions

Refunds, returns, and repairs are not applicable under the following circumstances:

• Damage caused by misuse, accidents, or improper handling of the watch.
• Unauthorized repairs or modifications performed by third parties.
• Minor imperfections that do not affect the functionality of the watch (e.g., scratches, slight discoloration).

8. How to Contact Us

If you have any questions or concerns about our Refund & Return Policy, please contact us:

• Email: support@globaltimes.com
• Phone: +1 (203) [Insert Phone Number]
• Mailing Address: 100 Greyrock Place, Stamford, CT 06901, United States